Products purchased on the www.egotique.com website are normally delivered within 5 working days from the order date in Italy, and within 8 days for all other destinations.
In case of Express service, delivery will be made in a day from the order date for all destinations.
Deliveries may incur slight delays during holiday periods and couriers do not deliver on 25/12, 26/12, 01/01 or on weekends.
An extra working day, compared to the above terms, is required for orders paid for by credit card to allow for standard administration procedures.
For orders paid for by bank transfer, delivery times will be calculated upon receiving payment confirmation.
Products shall, in any case, be delivered within 30 days in accordance with the terms foreseen by laws in force.
It is possible to ship to the following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Bulgaria, Croatia, Cyprus, Romania, UK.
You are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.
To exercise this right, you can send an explicit declaration to Egotique S.r.l. using the contact form or email address firstname.lastname@example.org, stating your intention to exercise your right of withdrawal using the withdrawal form enclosed, following the instructions provided in the withdrawal confirmation email you will receive from Egotique S.r.l.. Remember to insert the completed RMA form in the packaging together with the "Return Materials Authorisation (RMA) Code" you receive from our Customer Care service and send it to:
Egotique S.r.l., via Fratelli Lumiere n.19, 52100 Arezzo (AR) - ITALY
To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.
If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Egotique S.r.l. receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.
If you have received the product, please return it to Egotique S.r.l. without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. If you exercise your right of withdrawal via the website using the return service provided by the website, before confirming the withdrawal request, the cost to return the goods will be indicated.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
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